Increasing Collection Effectiveness and Reducing OPEX For a MicroFinance Business with FinanceOps

Geography: Mexico

Industry: MicroFinance

Solution: Genesis One—Autonomous Financial Operations Platform

A microfinance company in Mexico had a massive volume of delinquent accounts with smaller ticket sizes, making it impractical to hire collection agents. They were looking for a platform to automate their collection process and maintain consistent two-way communication with customers.

The business also wanted the ability to set working rules, such as the maximum discount that can be provided or the duration of payment plans, to maximize recovery. And that’s where FinanceOps came in! The business gave us 5000+ customers to collect from, with a total delinquency of $494,577 and an average days past due of 90 days.

Impact

• Increased actionable conversations by 22%
• 80% reduction in operational costs due to automation
• 5x increase in ROI
• Improved customer experience

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